Terms of Service

Last Updated: March 04, 2026

These Terms of Service ("Terms") govern your access to and use of the InfoTrader® platform and related services (collectively, the "Service") provided by InfoTrader LLC, a Delaware limited liability company with its principal place of business at 2675 E. Cessna Drive, Suite #201, Chandler, AZ 85286 ("InfoTrader," "we," "us," "our"). By accessing or using the Service, clicking to accept these Terms, or executing an order form, subscription agreement, or other document that references these Terms (an "Order"), you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity. If you do not agree, do not use the Service.

We may update these Terms at any time. We will post changes on this page and notify you via email or in-app notice at least thirty (30) days in advance (or sooner if required by law). Your continued use of the Service after changes constitutes acceptance. If you do not agree to changes, you may terminate as provided in Section 9.

1. Definitions

  • "Aggregated Statistics" means anonymized data derived from your use of the Service for our internal purposes, such as improving the Service.
  • "Authorized User" means your employees, contractors, or agents authorized to use the Service under your account.
  • "Customer Data" means data you submit or transmit via the Service, excluding Aggregated Statistics.
  • "Documentation" means user guides and materials we provide for the Service.
  • "Personal Data" has the meaning under the General Data Protection Regulation (EU) 2016/679 ("GDPR") or equivalent laws.
  • "Service" means our cloud-based aviation parts trading software, including predictive analysis, data management, collaboration tools, and related features (including add-on features like AI tools or RFQ management), as described on our website or in an Order.

2. Access and Use

Subject to your compliance with these Terms and payment of fees, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service during the term for your internal business purposes in aviation parts trading. You may allow Authorized Users to access the Service, but you are responsible for their compliance.

You shall not: (i) copy, modify, or create derivatives of the Service; (ii) reverse engineer or decompile it; (iii) exceed usage limits; (iv) use it for illegal purposes or to infringe third-party rights; (v) share access with unauthorized persons; or (vi) use it to develop a competing product. You also shall not use the Service for high-risk activities, such as direct aircraft maintenance decisions or safety-critical aviation operations under 14 CFR or equivalent regulations.

We may monitor usage for compliance and may suspend access if we reasonably believe there is a violation, security risk, or legal issue. We will provide notice where practicable.

3. Fees and Payment

Fees are specified in your Order (e.g., monthly per-user fees, implementation fees). Fees are non-refundable and based on subscribed users, not usage. We may offer introductory discounts, but standard rates apply thereafter.

Certain add-on features may be billed separately, such as AI tools (e.g., charged based on token usage) or RFQ management features (e.g., involving API, EDI connections, or custom handling, charged per use or integration). These will be detailed in your Order or via in-app notifications, with usage tracked and invoiced monthly.

Invoices are due net thirty (30) days. Late payments accrue interest at 1.5% per month or the legal maximum. You are responsible for all taxes (e.g., VAT in the EU), excluding taxes on our net income. We may suspend Service for non-payment after ten (10) days' notice.

If you are in the EU, we comply with VAT rules under Directive 2006/112/EC; provide your VAT ID for reverse charge if applicable.

4. Term and Termination

The term starts on the effective date in your Order and continues for the initial term specified (e.g., 12 months), then auto-renews monthly unless either party gives sixty (60) days' notice.

Either party may terminate for material breach if uncured after thirty (30) days' notice. We may terminate immediately for violations of Section 2. You may terminate for convenience post-initial term with sixty (60) days' notice.

Upon termination: (i) access ends; (ii) you pay all accrued fees; (iii) we will export your Customer Data in a machine-readable format at no cost within thirty (30) days (per EU Data Act); and (iv) surviving sections (e.g., 3, 5, 6, 7, 8, 9, 10) continue.

5. Data Ownership and Privacy

You own your Customer Data. You grant us a license to use it to provide and improve the Service, including creating Aggregated Statistics.

We process Personal Data as a processor under GDPR (if applicable). See our Privacy Policy for details, incorporated herein. For EU customers, we act per Article 28 GDPR: Process only on your instructions; ensure confidentiality; implement security measures (e.g., encryption, access controls); notify breaches within 72 hours; assist with data subject rights, DPIAs, and audits; and delete/return data at termination unless legally required to retain. We also support EU data portability and objection rights.

International transfers (e.g., to US) use Standard Contractual Clauses (2021) with supplementary measures for data protection. Sub-processors (e.g., cloud hosts) are listed upon request and bound by equivalent terms.

6. Intellectual Property

We own all rights in the Service, Documentation, and improvements. You own outputs from your use (excluding our IP). Feedback you provide becomes ours without compensation.

7. Warranties and Disclaimers

We warrant: (i) the Service will materially conform to Documentation; (ii) we will provide it professionally; and (iii) it does not infringe third-party IP (subject to limitations). The Service is not intended to provide FAA-certified advice or replace professional aviation compliance tools.

EXCEPT AS STATED, THE SERVICE IS "AS IS." WE DISCLAIM IMPLIED WARRANTIES (E.G., MERCHANTABILITY, FITNESS). WE DO NOT GUARANTEE ERROR-FREE OPERATION OR SPECIFIC RESULTS.

For EU customers, these disclaimers comply with Directive (EU) 2019/770 on digital content.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW (INCLUDING EU CONSUMER LAWS), NEITHER PARTY IS LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY IS LIMITED TO FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM. THIS DOES NOT APPLY TO GROSS NEGLIGENCE, WILLFUL MISCONDUCT, DATA BREACHES, OR IP INDEMNITY.

9. Indemnification

We will indemnify you against third-party IP infringement claims for the Service, provided you notify us promptly and cooperate. You will indemnify us against claims from your misuse or Customer Data violations.

10. General

  • Governing Law: Arizona law, without conflicts. Disputes resolved by arbitration under AAA rules in Phoenix, AZ. EU customers may use local courts or the ODR platform per Directive 2013/11/EU.
  • Force Majeure: Excused for events beyond control (excluding payments).
  • Assignment: Not without consent, except in mergers.
  • Severability: Invalid provisions severed.
  • Notices: To addresses in Order, via email or certified mail.
  • Entire Agreement: These Terms plus Orders supersede priors.
  • Export Compliance: You comply with US/EU export laws.

Contact Us

InfoTrader LLC
Email: support@infotrader.com
Phone: (480) 696-2245
Address: 2675 E. Cessna Drive, Suite #201, Chandler, AZ 85286

By using the Service, you confirm you are not in a sanctioned country and comply with all laws.